Privacy Policy


This Privacy Policy outlines the procedures employs for collecting your information when you interact with our platform and services. It also informs you about your options in managing the use of your information and how you can access and update it.

This Privacy Policy pertains to the handling of information collected while accessing or utilizing our Services. However, it does not cover the practices of entities not under our ownership or control, or individuals not managed by us.

We urge you to carefully read and comprehend this Privacy Policy. We have revised our previous policy to enhance your understanding of how your information is utilized. By utilizing and/or accessing our Services, you acknowledge that you have read and comprehended this Privacy Policy.

For information about our previous Privacy Policy that was effective prior to the date of this version, please refer here.

In this Privacy Policy: “Policy” pertains to this Privacy Policy.

“,” “we,” “us,” and/or “our” refer to and its corporate affiliates.

“Services” refer to our range of services encompassing maritime, aviation, weather, earth intelligence, and space services, as well as support services, professional services, websites (including, and user interfaces across all platforms.

“you” and “your” indicate individuals utilizing or interacting with our Services.

“information” pertains to data related to you and your use of Services, which may be stored in electronic or paper format. This could include personal information as defined by various privacy laws, such as the California Consumer Privacy Act of 2018, Nevada’s Act relating to Internet privacy, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU General Data Protection Regulation, the UK General Data Protection Regulation, and the Singapore Personal Data Protection Act 2012.

Reasons for Processing Your Information:
We may process your information if:

  • You, or the company you represent, are our customer.
  • You, or the company you represent, use our Services.
  • You are associated with our suppliers, resellers, or business partners.
  • You, or the company you represent, might be a potential candidate for our advertising or marketing activities.
  • You communicate with us or we receive communications from you or about you via our Services or other means.
  • You seek information about us, our business, and/or our Services.

Information We Collect:
We collect information from you when you willingly provide it to us. This may occur when you order our Services, register for an account, complete and submit forms, provide payment details, make inquiries, participate in events, promotions, or surveys, and submit technical support requests.

We gather information when you voluntarily provide it as part of your usage of our Services, such as when submitting technical support requests.

We also collect information about you from third parties, including other users of our Services, third-party service providers linked to your use of our Services (such as social media accounts, single-sign-on services, and scheduling applications), resellers, distributors, your employer, your administrator, publicly available sources, data enrichment vendors, payment and delivery service providers, advertising networks, analytics providers, and business partners. The nature of information we receive from third parties depends on their policies and our respective relationships.

Personal data processed may include:

  • Your name.
  • Your affiliation and role.
  • Contact details (work-related or personal).
  • Transaction-related information.
  • Information required for contract fulfillment.
  • Device and connection details when using our Services.
  • Details about your visits to our website.
Information We Collect Automatically

We strive to automatically collect and record information from your browser or device when you interact with our Services. This information includes your IP address, geolocation data, device identification, “cookie” information, browser or device type, and the requested page or feature. You have the option to adjust your device settings to limit acceptance of cookies, but this might impact some features. We do not recognize Do Not Track signals.

We may use this data to personalize content based on your usage patterns and enhance our Services by analyzing usage behavior.

How We Use Information:
We employ collected information based on its source, type of Services used, and privacy preferences. Specific purposes for utilizing your information include:

  • Contract-related activities.
  • Provision of Services, customer support, and related functions.
  • Communication about Services, updates, and support.
  • Engagement communication for user training and feature updates.
  • Promotional communication about new Services or offerings.
  • Understanding user behavior and improving Services.
  • Legal compliance, protecting rights, and fulfilling obligations.
    Other uses with your consent.

For European residents, processing is aligned with lawful bases outlined in applicable laws, such as necessity for providing Services, legitimate interests, consent, and legal or contractual obligations.

How Long We Retain Information:
We retain information for as long as necessary for the purpose collected. Afterward, we typically delete or anonymize data within twelve months. Certain data might be retained for legal compliance, dispute resolution, agreement enforcement, fraud prevention, and operational needs.

Our data retention practices ensure compliance with legal obligations while maintaining information anonymity.

How We Protect Information: employs physical, technical, and organizational measures to safeguard your information from loss, unauthorized access, alteration, or destruction. Standard security technologies and procedures are used to protect data integrity.

No electronic transmission is completely secure, so be cautious about the information you send us via digital means.

With Whom We Share Information:
Certain scenarios involve sharing information with third parties. Third-party access to information is subject to stringent management by International data movement follows protocols outlined in the “How We Transfer Information” section below.

Information might be shared with employees, contractors, agents, or consultants with a need-to-know basis under confidentiality agreements.

Business-related functions might require sharing with third-party service providers, including partners, suppliers, vendors, subcontractors, and more, for contract fulfillment, customer support, payment processing, marketing, feedback collection, invoicing, and other activities.

Sharing with agent(s) acting on our behalf is based on a need-to-know basis under confidentiality obligations.

Auditors, legal advisors, and service providers might receive information for business purposes.

Where legally required or to protect rights, information might be shared.

In case of corporate changes, information might be part of transferred assets.

For California and Nevada residents, we do not “sell” personal information.

How We Transfer Information:
Our Services operate from multiple locations, including the United States, Canada, the European Union (Luxembourg), Singapore, and the United Kingdom. Use of our Services involves data transfer to these locations and third-party service providers.

For EEA, Switzerland, and UK residents:

Information may be transferred and stored outside the EEA, Switzerland, and the UK, possibly without equivalent data protection laws. It may be processed by staff situated outside these regions who work for us or our suppliers.

Data might be transferred outside the EEA to store, provide Services, fulfill contracts, comply with laws, support business operations, and for legitimate interests.

Data transfers adhere to safeguards such as standard contractual data protection clauses or other legal mechanisms.

Access and Control of Information:
As per applicable laws, you might have the right to:

  • Request records of provided information.
  • Request information source.
  • Request correction or removal of information.
  • Request processing restrictions.
  • Request portable information.
  • Object to and/or opt-out of sharing or using information.
  • Consent withdrawal for specific purposes.

You can exercise these rights by contacting 

Changes to this Policy:
Our Services and business evolve, leading to occasional changes in this Policy. We retain the right to update

Copyright © 2024  MSIR Holdings LTD. All Rights Reserved.

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